IT Support Specialist

Location: Roseburg, OR

Schedule: Full-time, On-site

Contract Duration: 1+ Years

Pay Rate: $28-$35/hour (based on experience)

About the opportunity

We're seeking a skilled IT Support Specialist to join our team for a long-term contract supporting a mid-size enterprise environment. This position is ideal for someone who enjoys hands-on technical work, troubleshooting, and collaborating directly with internal teams to ensure smooth, secure, and reliable IT operations.

You'll be part of a collaborative IT services team that supports users, infrastructure, and critical systems across a growing organization. The role offers the stability of a long-term engagement with opportunities to expand your technical experience in both support and systems administration functions.

Key Responsibilities

• Provide tier 1 technical support for desktops, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and security groups through Active Directory and Microsoft 365.
• Troubleshoot network connectivity and assist with configuration of switches, routers, and wireless access points.
• Support server and system maintenance tasks, including patching and performance monitoring.
• Assist with hardware lifecycle management-installation, imaging, and upgrades.
• Work closely with internal IT leadership and external vendors to resolve escalated issues.
• Maintain documentation of IT processes, configurations, and incident resolutions.
• Contribute to ongoing improvement projects in infrastructure, cloud, and security areas.

Qualifications

• 3+ years of experience in IT support or systems administration.
• Strong knowledge of Windows operating systems and Microsoft 365 administration.
• Experience with networking fundamentals (DNS, DHCP, VLANs, VPNs).
• Familiarity with ticketing systems and ITIL-based service processes.
• Strong communication and problem-solving skills.
• Ability to work independently in a fast-paced, on-site environment.

Preferred Skills

• Experience with Azure AD or cloud-based identity management.
• Exposure to cybersecurity or endpoint management tools (e.g., Intune, SentinelOne, or similar).
• CompTIA A+, Network+, or Microsoft certifications.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.